Balise Toyota - Review in Dealers category from Westfield, Massachusetts

Just purchased a 2013 Santa Fe.Now only did I have to wait a week before getting my car because they decided to put the car up for sale before they even had the title but I was promised that the car would be completely serviced before taking delivery.

after having the vehicle for a week now I decided to order a K and N filter since I always use these air filters on all my vehicles. When I was ready to put in the new filter I pulled out the old one and I was completely horrified to find that old filter was completely clogged and dirty with debris. Afterwards I decided to check the oil and guess what it was not changed. But was black.

Also non of the fluids were topped off.And they did a service sticker on the window showing that it was serviced

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2013 Santa Fe
Review category
review #870061

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